Well, this is already the second week since I first contacted Ivory Romance.
I still remember clearly that the lady who answered the phone told me that their salesperson will contact me once they locate my invoice. I never hear from them at all since then. At first I was telling myself to give them some time as I signed up for the package back in late 2007. But then, how long does it take to find an invoice? For a "renowned" bridal shop like Ivory Romance, there ought to be some sort of internal control procedures for recordkeeping, right?!!
I should have gotten the lady's name but I didn't. Frankly, I was not expecting such a "quality" customer service from Ivory Romance despite the negative comments I'd read thus far. Should I give them a call? A second chance for them perhaps? Or should I not take the risk of making myself upset and just forfeit the deposit I had paid?
To call or not to call...that's the question I'm asking myself at present.
I still remember clearly that the lady who answered the phone told me that their salesperson will contact me once they locate my invoice. I never hear from them at all since then. At first I was telling myself to give them some time as I signed up for the package back in late 2007. But then, how long does it take to find an invoice? For a "renowned" bridal shop like Ivory Romance, there ought to be some sort of internal control procedures for recordkeeping, right?!!
I should have gotten the lady's name but I didn't. Frankly, I was not expecting such a "quality" customer service from Ivory Romance despite the negative comments I'd read thus far. Should I give them a call? A second chance for them perhaps? Or should I not take the risk of making myself upset and just forfeit the deposit I had paid?
To call or not to call...that's the question I'm asking myself at present.
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